FAQS

HOW DO I RESCHEDULE MY APPOINTMENT?

When you purchase a service from our website, you will receive a digital confirmation receipt to the e-mail you provided to us during checkout. In this confirmation e-mail, you will see a button that reads "change/cancel appointment." Click this button, and you will be lead through a series of easy-to-follow steps to reschedule your appointment.

IS THERE A GRACE PERIOD THAT I NEED TO ADHERE TO WHEN SCHEDULING MY APPOINTMENT?/WHEN AM I CONSIDERED "LATE" FOR MY APPOINTMENT?

If you have not called your reader within 15-minutes, you have missed your appointment and will need to reschedule it for a future date.

I MISSED MY APPOINTMENT!/I CALLED OUTSIDE OF THE 15-MINUTE GRACE PERIOD. WHAT SHOULD I DO?

Call or text the reader you scheduled your appointment with, and they will give you a coupon code to reschedule your reading, free-of-charge.

I AM UNAVAILABLE DURING THE NORMAL HOURS OF OPERATION. HOW CAN I SCHEDULE AN APPOINTMENT?

Call or text the reader of your choice, and we will find a mutually convenient time to read for you. If you call and no one answers, leave a message, and you will receive a phone call within 48 hours. You can also e-mail to schedule an appointment outside of the normal hours available.

WHEN WILL I RECEIVE A PHONE CALL?

You will not receive a phone call. You will call the reader of your choice at your scheduled appointment time.

I CALLED THE PHONE NUMBER OF MY READER AT MY APPOINTMENT TIME, BUT NO ONE ANSWERED THE PHONE. WHAT SHOULD I DO?

When this happens, your call will be returned within 15-minutes.

I LIVE OUTSIDE OF/CANNOT MAKE A PHONE CALL TO THE UNITED STATES. HOW CAN I BOOK A READING? IS THERE ANY WAY I CAN GET MY READING THROUGH SKYPE/FACEBOOK MESSENGER?

Yes, you can receive a reading on Skype or Facebook Messenger. Send an email to contact@blackspectrumnetwork.com.